Check In Check List - For Staff
The Following Checks must be completed before checking riders in on the day
B1KE Staff Check-In Procedure – Updated
Please ensure the following checks are strictly followed during every rider check-in. We’ve had a noticeable drop in compliance, including 10 profiles missing photos in one day, multiple instances of minors riding on parent accounts. Let’s tighten up and aim for perfect procedure ALWAYS.
🔍 Mandatory Checks (NO Exceptions)
Profile Photo
A clear photo showing the rider’s face must be uploaded.
No cartoon avatars, helmets, or obscured faces.
Membership Validity
All riders must have an active membership.
Types: PAYG, PAYG+, Network, or Network+.
Ensure correct DOB is entered and aligns with profile type.
Under-16s must be linked to a Parent account.
Emergency Contact
Must include Name and Phone Number.
Health Conditions
Ask if the rider has any known medical conditions.
Record them, or add “None” if not applicable.
Transaction Check
Confirm a successful transaction for today’s ride exists.
Check for any failed payments under the Transactions tab.
Unsigned Documents
Check and flag if any are marked Unsigned.
Membership End Dates
Watch for memberships (especially PAYG+ and Network) that are active but missing an End Date.
Flag and escalate to a manager if unsure.
⚠️ Voucher Sales Note
Vouchers for Day Passes are acceptable only as a last resort.
Ensure these are processed accurately to maintain data integrity.
💡 Additional Tasks
Upsell Coaching where appropriate.
Encourage adding a card to their profile for faster payments.
