Mystery Shopper Form

This form is designed for mystery shoppers to provide detailed, impartial feedback on their experience at B1KE locations. Your responses will help us assess areas such as staff interaction, facilities, signage, shop and retail services, and overall visitor experience. All results are kept strictly confidential and are not linked to your personal details when evaluated. Please answer honestly and thoroughly, as your insights are vital in helping us maintain and improve the quality of our parks and services.

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Next Steps: Install the Survey Add-On

This form requires the Gravity Forms Survey Add-On. Important: Delete this tip before you publish the form.
Name(Required)
This information is not shared as part of the evaluation & review stage
Visiting Which B1KEpark?(Required)

DD slash MM slash YYYY
Time of Visit(Required)
:

1 – First Impressions

2. Check-in Experience

Was your booking confirmed in the system prior to arrival?(Required)
Did your profile require any amendments(Required)
Example: (Staff greeted me within 30 seconds with a smile and asked how they could help.)

3. Retail Service

Approach by a staff member when interest was shown in the products on display:(Required)
Was A Greeting Used?(Required)
Upselling or cross-selling attempts:(Required)
Overal Purchase experience:(Required)
Includes day pass and shop.

4. Overall Experience

How satisfied were you with your experience?(Required)
Would you return to this location? . . .(Required)